> ## Documentation Index
> Fetch the complete documentation index at: https://hiremav-mintlify-da565eea.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Route Business Phone Calls to Your Mav Number

> Use your phone system's IVR to forward after-hours or overflow calls from your main business number directly to your Mav number for lead capture.

If leads call your main business phone number outside of office hours — or when no one is available to answer — you can use your phone system's IVR (Interactive Voice Response) to automatically route those callers to your Mav number. Mav can then handle the conversation, qualify the lead, and attempt a Party Line transfer when a rep becomes available.

This guide walks through the general steps for setting up call routing via IVR. **RingCentral** is used as the example platform, but the same concepts apply to virtually any modern phone system, including Dialpad, Google Voice for Business, 8x8, and others.

## What You'll Need

Before you start, make sure you have the following:

* **Admin or manager access** to your phone system's dashboard
* **The main business phone number** that callers currently dial
* **Your Mav phone number** (find this in your Mav dashboard under Settings)

<Note>
  If you're not sure whether your phone plan includes IVR, check your provider's feature list or contact their support team. IVR is included in most business and professional-tier plans but may not be available on basic plans.
</Note>

## Step-by-Step Setup

<Steps>
  <Step title="Log Into Your Phone System">
    Sign in to your phone provider's admin dashboard. For RingCentral, go to [app.ringcentral.com](https://app.ringcentral.com) and log in with your admin credentials.
  </Step>

  <Step title="Find Call Routing or IVR Settings">
    Navigate to the call management area. Depending on your provider, this section may be labeled:

    * **Call Routing**
    * **Auto-Receptionist**
    * **IVR Menus**
    * **Call Menus**
    * **Auto-Attendant**

    In RingCentral, go to **Phone System → Auto-Receptionist → IVR Menus**.
  </Step>

  <Step title="Create or Edit an IVR Menu">
    Create a new IVR menu (or edit an existing one if you already have call routing in place). Give the menu a descriptive name — for example, **After-Hours Menu** — and assign it to the phone number your callers dial.
  </Step>

  <Step title="Set Up the Menu Options">
    Configure each key press to route to the appropriate destination. A typical after-hours menu might look like:

    | Key     | Action                       | Destination              |
    | ------- | ---------------------------- | ------------------------ |
    | Press 1 | Forward to claims department | Claims line phone number |
    | Press 2 | Forward to personal cell     | Rep's mobile number      |
    | Press 3 | Forward to Mav               | Your Mav phone number    |
    | Press 4 | Send to voicemail            | Voicemail box            |

    Set whichever option you'd like to forward to your Mav number. You can also set Mav as the **default** destination if no key is pressed, which is a good option for after-hours routing where most callers just need to leave information.

    <Tip>
      Keep your IVR menu short. Callers are more likely to stay on the line if they hear three or four clear options rather than a long list. If you're using Mav for after-hours lead capture, a single-option menu ("Press 1 to leave a message with our virtual assistant") works well.
    </Tip>
  </Step>

  <Step title="Save and Test the Call Flow">
    Save your IVR menu settings and then **test it yourself** by calling your business number and pressing each option. Confirm that:

    * The greeting plays correctly
    * Each key press routes to the right destination
    * Your Mav number rings and Mav responds as expected

    <Warning>
      Always test your IVR after making changes. A misconfigured menu can send callers to the wrong destination or leave them stuck in a loop with no way to reach a person.
    </Warning>
  </Step>
</Steps>

## When to Contact Your Phone Provider

Reach out to your phone provider's support team if you run into any of the following:

* You can't find IVR or call routing settings in your admin dashboard
* Your current plan doesn't include IVR and you need to upgrade
* You need help assigning a specific phone number to an IVR menu
* Call forwarding to an external number (your Mav number) isn't working as expected

Most providers offer live chat or phone support for admin-level questions, and many have step-by-step IVR setup guides in their help centers.

## Still Need Help?

If you've set up your IVR and calls still aren't routing to your Mav number correctly, reach out to the Mav support team at [support@hiremav.com](mailto:support@hiremav.com). Include your Mav phone number and a description of what's happening, and the team will help you troubleshoot.